Access your Cart
Go to the My Projects tab → tap To Schedule at the top of the screen.
⚠️ If your cart is full, a warning message will be displayed. Tap a project in your cart to access its project page.
Scheduling Deadline
Each accepted project has a deadline of 2 business days after acceptance, at 11:59 PM.
Accepted on Monday → deadline Wednesday at 11:59 PM
Accepted on Friday → deadline Tuesday at 11:59 PM
Before the deadline, call the merchant at least 5 times and leave at least 1 voicemail or SMS.
No action before the deadline = automatic unassignment.
Scheduling the Project
Go to your project → tap Schedule the Project
Choose a date and time.
Check the box certifying that the Merchant has agreed to the date and time.
Confirm by tapping Select this time. This step will trigger a notification email to the merchant.
⚠️ Only schedule dates that have been agreed upon with the merchant. If you have not confirmed the date and time with them beforehand, they may dispute it = you will be unassigned, and the incident will be investigated.
Can't Schedule the Project?
Tap Report Merchant Issue and select a reason.
The Merchant Is Unreachable
Available only on the last day of the scheduling period.
Transfer to Support → you are unassigned, and Support contacts the Client.
Extend the Scheduling Period → +2 business days to continue trying to reach the merchant.
Still unreachable after the extension → automatic transfer to Support. No other option is available.
The Merchant Wants to Be Called Back Later
Less than 15 days → select the agreed callback date; you remain assigned.
More than 15 days → Transfer to Support. You are voluntarily unassigned, so the project does not clutter your view.
You cannot schedule a callback more than 30 days after accepting the project.
The Merchant Refused the Project
Select a reason (already has visuals, not ready yet, does not want professional photography, etc.), then upload proof of consent → then click Transfer to Support.
You are voluntarily unassigned, so the project does not clutter your view.
Wrong Number
Tap Incorrect Number. Check the box “We will escalate the issue to…”, then click Transfer to Support.
You are voluntarily unassigned, so the project does not clutter your view.
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