Your three dimensions
Visual Quality
The rating your photos and videos receive from the Ocus Quality team after each Project is reviewed. To improve it: follow the guideline closely, pay attention to framing, lighting, and focus, and make sure everything requested is included before you submit.
Reliability
How consistently you schedule, show up, and complete the Projects you've accepted. What lowers it: cancellations on your side, unscheduled sessions, or delays in letting us know when something makes it impossible to proceed. Issues on the Merchant's side don't affect it.
Project Experience
The feedback Merchants leave about your visit: professionalism, communication, and how the on-site interaction went. To improve it: arrive on time, communicate clearly, and stay professional from start to finish.
Default scores
Each dimension is calculated from your completed Projects over the last six months.
If there isn't enough recent activity in one area, a default value is shown — not a penalty. Your visual quality score defaults to 4.5, and your overall score defaults to 3.75, until you have enough completed Projects for your real score to take over automatically.
Where to find your score
Performance tab in your profile — The score is updated daily. The overall score is not a simple average of the three dimensions — the weighting isn't displayed in the profile.
