Handling Errors in Your Invoice

If you notice an issue with your invoice, you can submit a claim. Our team will review your claim and respond within five working days. Please monitor the status of your invoice regularly for updates.

Important Note

We cannot expedite the review process, even if you contact us through the Help Center or chat.

Steps to Submit a Claim

1. Click the “Something wrong?” button at the bottom of the invoice page.

2. Provide a detailed description of the issue. Be sure to include:

   • Assignment IDs

   • Assignment names

   Do not include screenshots, as this may prevent our team from validating your claim.

Possible Outcomes

• Claim Validated:

  • Your invoice status will update to “TO PAY”.

  • No further action is required on your part.

• Claim Rejected:

  • You will receive a detailed explanation from the OCUS team.

  • You can either:

    • Validate your invoice as it is.

    • Submit another claim with additional details.

Follow these steps to ensure your invoice issue is resolved efficiently.