How can I request a compensation fee?

When can I pretend to a compensation fee? 

When a mission is canceled or postponed for less than 24 hours before the appointment, you can request a compensation fee.

The compensation fee applied 

• It does not surpass 1/3 of the full price of the mission
• It is increased to a maximum of € 50 (or US$50, it depends on the network) per expense
• It can only be applied a maximum of two compensations per mission 

Thus, a refusal on the part of the advertiser if the photographer is already on-site is, for example, a valid case which makes it possible to obtain a cancellation fee.

How to request a compensation fee on the new platform?

1- You go on the mission page, click on "ask for help" and choose "on site contact refused the assignment" or "assignment needs to be reschedule due to on site contact".

2- If you click on "on site contact refused the assignment". You choose the reason of the refusal. Then, for all the 7 reasons you will see this message. If the cancellation/postponement is less than 24h you will see the box "I want to claim a cancellation fee". You can tick it and confirm with an additional comment.

3- If you click on "assignment needs to be rescheduled due to on site contact". You can put the new date you have schedule. Do not put an hazardous date, each date sends a notification to the client. If you do not have a date yet. Wait to have a new one and when so you can put it and ask for the cancellation fees. If the cancellation/postponement is less than 24h you will see the box "I want to claim a cancellation fee". You can tick it and confirm with an additional comment.