We are aware that something unexpected can happen to anyone without warning.
This is why it is possible for you to withdraw from an assignment with a degree of flexibility; however, in view of the impact that withdrawal has on an assignment, we trust you that a request of this type should remain the exception and should reach us at least 48 hours before the date of the assignment.
If it is a case of force majeure (listed below) that does not allow you to carry out the assignment, we will, of course, accept the request within the 48 hours:
- A personal or family commitment that cannot be postponed
- A last-minute incident related to your equipment
- Inability to go to the assignment location due to an exceptional event (COVID, strikes, etc.)
Note that an assignment impacted by a cancellation on your part will have consequences for you and for the client:
- A client who suffers too many last-minute cancellations will turn to other solutions and fewer assignments will be offered, meaning there will be less income available for the entire community.
- The client will have blocked out a period of time, sometimes their entire day, unnecessarily.
- In most cases, the client will also have spent time and money on preparing for the assignment (additional preparations, extra staff, etc.)
Finally, note that too many cancellations within 48 hours before the date of an assignment, i.e. at the very last minute, are likely to impact your rating and, for repeated cases, lead to your OCUS account being blocked.
If you wish to withdraw from an assignment in line with the deadline indicated (48 hours or more before the date of an assignment), it is possible to do so directly from your personal area, on the tab of the relevant assignment.
You then click on “Make changes or ask for help” :
Click on "the mission should be cancelled" :
Click on the reason :
You will then be withdrawn automatically from the assignment, which will no longer appear in your dashboard.