Set a reminder

Sometimes you might not be able to schedule a photoshoot because the on-site contact doesn't know when he/she will be available for the appointment. You can now set a reminder to call him later. 

In which cases can I set a reminder?

- If the on-site contact has a problem with the guidelines (this will not send a notification to the customer success team). If you have an issue regarding the guidelines please go to the Help Center page and contact us. 

- If the onsite contact is waiting for the next season.

- If the on-site contact's establishment is being renovated.

- If the on-site contact is on vacation or the establishment is closed. 

- If the weather postpones the photoshoot. 

- If you are waiting for the confirmation of the appointment. 

The reminder can't be used for personal use. It can only be scheduled when the on-site contact cannot confirm a specific date. 

How to set the reminder? 

1- Go on the assignment page and click on “schedule a reminder”. Then choose the most appropriate field.

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2- Choose the date when you want the reminder to be removed. You can leave an additional comment. You can remove it at any moment! Also, to put in a new one you have to remove the old one first.

 

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If your contact is unreachable, update the assignment status 

If you have made five attempts to get in touch with the on-site contact at different times during the 48-hour period and you still cannot reach him, please update the assignment status:
  1. Go on the assignment page.
  2. Click “make changes or ask for help”.
  3. Select the option corresponding to your situation (not pictured).

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