New Smart Messages: What you need to know!

We have launched a new version of the Smart Messages in order to simplify the different processes, here is an article presenting you all the Smart Messages. Please note that you can't use two Smart Messages at the same time. 

Which actions can I make when I have just taken a photoshoot? If I click on "help"

1- "Unassign me" You can Unassign yourself from the photoshoot. 

2- "Issue with guidelines" If you have an issue with the understanding of the guidelines, you can report it here. It will send a notification to OCUS that will come back to you soon. 

Which actions can I make after agreeing to the guidelines? If I click on "help"

1- "Unassign me" You can Unassign yourself from the photoshoot. 

2- "Unreachable" You have attempted at least 5 times to contact the on site contact and you did not get any answer. It will notify the client that will unlock the situation.

3- "Incorrect on site contact details" The on site contact informations are incorrect. You can choose between incorrect phone number, address or email. It will notify the client that will unlock the situation.

4- "The on site contact refused the assignement" You can choose between all the option the appropriate one. The assignement will remain blocked into a refusal.

Which actions can I make after scheduling an appointment? If I click on "help"

1- "Unassign me" You can Unassign yourself from the photoshoot. 

2- "Media upload issue" If you face an issue when uploading the medias you can use this Smart Message. OCUS will be notified and will respond to you soon.

3-"Assignment needs to be rescheduled due to the on site contact" If the on site contact wants to reschedule the appointment, you can use this Smart Message and put the new date on. If the the postponement is less than 24h before the appointment, a box will be available and you can ask for cancellation fees. 

4- "On site contact refused the assignment" You can choose between all the option the appropriate one. The assignment will remain blocked into a refusal. If the refusal is less than 24h before the appointment, a box will be available and you can ask for cancellation fees. 

Which actions can I make if I click on "change appointment date?

1- "I am not available on that date" If you are not available anymore you can contact the on site contact and schedule a new date. Then choose this smart message to change the date of the photoshoot. 

2-"Assign

ment needs to be rescheduled due to the on site contact" If the on site contact wants to reschedule the appointment, you can use this Smart Message and put the new date on. If the the postponement is less than 24h before the appointment, a box will be available and you can ask for cancellation fees.

What is set a reminder? 

When trying to schedule a photoshoot you can face situations in which you can't set the appointment because the on site contact doesn't know when he will be available. You can now set a reminder to call him later. We invite you to read our article "NEW Feature! You can now set a reminder on a photoshoot page", to know how to use it. You have the possibility to set a reminder and put a Smart Message at the same time.

Covid situation how to proceed? 

The Covid situation is impacting your work, an assignment comes out on the map but for some reasons you may not be able to schedule a date due to Covid. What should you do? 

The process remains the same, when you take an assignment, you have 48h to schedule an appointment. If the owner of the establishment can't do the photoshoot for the moment due to the Covid situation you can : 

• Click on “Shedule a reminder” 
• Choose  "Waiting for confirmation": Enter a reminder date, Enter #COVID19 in the comment area.

If you feel uncomfortable to do a photoshoot due to the Covid situation you can unassign from it (if it is less than 48h, call the restaurant to warn him, we will find a new photographer). Unassigning from a photoshoot due to the Covid situation will have no impact on your future with us. 

Please note that if you take an assignment you are willing to do it! If you don't want to work during the Covid don't take assignments. If you need more information on this, you can read the article dedicated.