We have launched a new version of the Smart Messages in order to simplify the different processes, here is an article presenting you all the Smart Messages. Please note that you can't use two Smart Messages at the same time.
Which actions can I make when I have just taken a photoshoot? If I click on "help"
1- "Unassign me" You can Unassign yourself from the photoshoot.
2- "Issue with guidelines" If you have an issue with the understanding of the guidelines, you can report it here. It will send a notification to OCUS that will come back to you soon.
Which actions can I make after agreeing to the guidelines? If I click on "help"
1- "Unassign me" You can Unassign yourself from the photoshoot.
2- "Unreachable" You have attempted at least 5 times to contact the on site contact and you did not get any answer. It will notify the client that will unlock the situation.
3- "Incorrect on site contact details" The on site contact informations are incorrect. You can choose between incorrect phone number, address or email. It will notify the client that will unlock the situation.
4- "The on site contact refused the assignement" You can choose between all the option the appropriate one. The assignement will remain blocked into a refusal.
Which actions can I make after scheduling an appointment
ment? If I click on "help"
1- "Unassign me" You can Unassign yourself from the photoshoot.
2- "Media upload issue" If you face an issue when uploading the medias you can use this Smart Message. OCUS will be notified and will respond to you soon.
3-"Assignment needs to be rescheduled due to the on site contact" If the on site contact wants to reschedule the appointment, you can use this Smart Message and put the new date on. If the the postponement is less than 24h before the appointment, a box will be available and you can ask for cancellation fees. If you don't have a date yet do not put an hazardous date, each date sends a notification to the client. If you do not have a date yet. Wait to have a new one and when so you can put it and ask for the cancellation fees if it requires.
4- "On site contact refused the assignment" You can choose between all the option the appropriate one. The assignment will remain blocked into a refusal. If the refusal is less than 24h before the appointment, a box will be available and you can ask for cancellation fees.
Which actions can I make if I click on "change appointment date?
1- "I am not available on that date" If you are not available anymore you can contact the on site contact and schedule a new date. Then choose this smart message to change the date of the photoshoot.
2-"Assign
ment needs to be rescheduled due to the on site contact" If the on site contact wants to reschedule the appointment, you can use this Smart Message and put the new date on. If the the postponement is less than 24h before the appointment, a box will be available and you can ask for cancellation fees. If you don't have a date yet do not put an hazardous date, each date sends a notification to the client. If you do not have a date yet. Wait to have a new one and when so you can put it and ask for the cancellation fees if it requires.
What is set a reminder?
When trying to schedule a photoshoot you can face situations in which you can't set the appointment because the on site contact doesn't know when he will be available. You can now set a reminder to call him later. We invite you to read our article "NEW Feature! You can now set a reminder on a photoshoot page", to know how to use it. You have the possibility to set a reminder and put a Smart Message at the same time.
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