For some reason or another, your media may sometimes be refused and can't be delivered. This article explains what to do in case of a refusal.
Please note that the best way to avoid a refusal is to respect the guidelines given with each assignment.
1. My media are incorrectly named
Go to the "my assignments" page and click on "action required". This section lists the different actions you need to perform on your tasks, for example if a naming issue is encountered. Click on it to access the assignment page. Click on "rename media". You will then be directed to the page where you can click on the name of the photo and change it. When you're done, click on "confirm".
2. I have been asked for additional photos
The quality control team may ask you for additional photos. This might happen if you didn’t put in the correct amount of photos, or if some photos don’t match the guidelines. In these cases, we will ask you if you have any additional images. If so, you can download them directly from your account.
To do so, go to "my reports'' page and click on "action required". This section lists the different actions you need to perform on your tasks, for example if an issue with the number of media is encountered. Click on it to access the assignment page to upload your additional pictures.
If you don't have any additional shots, but you have a valid explanation, let us know and we will decide if a reshoot is necessary or not.
3. I've been asked to reshoot
If you have not respected the guidelines, then we cannot deliver the photos to the client. The quality control team will decide if a reshoot is necessary. You will have to book an appointment with the on-site contact to reshoot the photos that have been refused.
If you refuse to do the reshoot, you will not be paid for the assignment because you did not respect the guidelines.
4- My assignment was accepted by OCUS, but it is now refused
OCUS sends the assignment to the client when it matches the guidelines. In some cases, the client may refuse the assignment despite OCUS’s validation. The quality control team will find out what doesn’t meet the client's expectations. If the quality control team can solve this problem on its own, it will not contact you and the assignment will be delivered again. But if we need your help to solve the problem, then the OCUS team will reach out to you.