How do I contact the customer to arrange an appointment?

Once assigned to a new assignment, you have to read the guidelines first. By ticking “I accept the guidelines,” you let OCUS know that you have read and understood them. Then, you will have access to the on-site contact’s information, at the bottom of the page. 

The appointment should be made no later than 48h after accepting the assignment. Once you have contacted the on-site contact, you must update the assignment’s page with the appointment date. 

If you are having difficulties arranging the appointment (the on-site contact couldn’t be reached after several attempts by phone and emails, refused the appointment or no suitable date could be found), you must let OCUS know by clicking on “Ask for help” and selecting the corresponding situation.

OCUS and our clients must know why the assignment is being delayed, particularly if it is the on-site contact’s responsibility. 

Before clicking on “Ask for help,” you need to make sure:

• You tried to call the on-site contact at least 5 times, at different times slots in the last 48 hours to give yourself every chance to reach them out. 
• You have tried to contact the on-site contact via email. 
• You confirmed the appointment date and time with the on-site contact a few hours before the appointment.