When the mission is assigned you will have access to the customer’s contact information (telephone number and email address).
You will receive this information with the confirmation email and you will also find it at the bottom of the mission page. It is important that you call the customer within the 48 hours following assignment of the mission in order to arrange an appointment.
If a problem arises when making contact (customer cannot be reached, refuses an appointment or a suitable date cannot be found), do not forget to update the status of the mission on the mission page.
It is however important to respect certain steps before changing a mission status, since this approach has a significant impact on the mission:
- It is imperative to try to call the customer at least 5 times, at different times spread over at least 48 hours to give yourself every chance of carrying out the shoot
- Do not forget to reconfirm the shoot with the client a few hours before the appointment
- Also, do not hesitate to remind the client by telephone of what they need to prepare before your visit, so that the shooting takes place in the best possible conditions, quickly and efficiently! ;)