How do I contact the customer to arrange an appointment?

Once a new assignment has been matched to you, you must

  1. Read the guidelines first. 
  2. Tick “I accept the guidelines” to let OCUS know that you have read and understood them. 
  3. Make an appointment no later than 48h after accepting the assignment (you will have access to the on-site contact’s information at the bottom of the page).

Once you have contacted the on-site contact, you must update the assignment’s page with the appointment date. 

 If you have difficulties arranging the appointment, as the on-site contact:

  • is unreachable after at least 5 attempts by phone and emails
  • refused the appointment
  • could not provide a suitable date

You must let OCUS know by clicking on “Ask for help” and selecting the corresponding situation.   

Follow the instructions detailed in this article dedicated to such a situation.


OCUS clients are expecting the media ASAP, so they need to know why the assignment is being delayed and how they can help, especially if it is the on-site contact’s responsibility.

Please do not forget to confirm the appointment date and time with the on-site contact a few hours before the appointment.

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