Unreachable on-site contact

Sometimes, the on-site contacts are unreachable. If they remain unreachable after several attempts, you have two options: 
  1. You can add a schedule reminder to the assignment.
  2. You can update the assignment status.

Schedule a reminder

You can add a reminder for several reasons, including if you don’t know when the on-site contact will be available or if he/she has asked you to contact him/her later. 
This is the best option if you want to keep the assignment.
 To set the date later, complete the following steps: 
  1. Go to the assignment page.
  2. Click on schedule a reminder.
  3. Choose the option that corresponds to your situation.
  4. Choose when you want the reminder to be removed (not pictured).


 /!\ The reminder can't be used for personal use! The reminder has to be set only in situations where the on site contact cannot provide a confirmed date!


Update the assignment status 

If you have made five attempts to get in touch with the on-site contact at different times during the 48-hour period and you still cannot reach him, please update the assignment status:
  1. Go on the assignment page.
  2. Click “make changes or ask for help”.
  3. Select the option corresponding to your situation (not pictured).



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