Sometimes, the on-site contacts are unreachable. If they remain unreachable after several attempts, you have two options:
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You can add a schedule reminder to the assignment.
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You can update the assignment status.
Schedule a reminder
You can add a reminder for several reasons, including if you don’t know when the on-site contact will be available or if he/she has asked you to contact him/her later.
This is the best option if you want to keep the assignment.
To set the date later, complete the following steps:
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Go to the assignment page.
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Click on schedule a reminder.
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Choose the option that corresponds to your situation.
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Choose when you want the reminder to be removed (not pictured).
/!\ The reminder can't be used for personal use! The reminder has to be set only in situations where the on site contact cannot provide a confirmed date!
Update the assignment status
If you have made five attempts to get in touch with the on-site contact at different times during the 48-hour period and you still cannot reach him, please update the assignment status:
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Go on the assignment page.
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Click “make changes or ask for help”.
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Select the option corresponding to your situation (not pictured).
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