An assignment you booked may be blocked for several reasons. The table below lists a number of reasons, under different terms we call blockers, that may explain the issue and that keep you updated on when it will be resolved. It also tells you what type of notifications you’ll receive when there is an update.
The blockers are divided into two groups: before the assignment and after the assignment.
Before the assignment
| Blocker |
Description |
Notification |
Estimated timeline
|
|
Contact refusal
|
The on-site contact refused the assignment
Possible reasons include:
- establishment closed: the establishment is permanently closed.
- guidelines: the on-site contact has some issues regarding the guidelines.
- has pictures: the on-site contact already has pictures.
- not interested: the on-site contact is not interested in getting any visual content.
- no show: the on-site contact did not show up to welcome the photograher.
- partner issue: there is an issue between the on-site contact and your company needs to be solved
- partnership ended: the on-site contact no longer works with your company
|
Email sent to on-site contact
|
Up to 30 days
|
Set date later |
The on-site contact asked to reschedule the assignment.
Possible reasons include:
- bad weather: the weather prevents the assignment from taking place in the best conditions.
- client material issue: the on-site contact could not provide the right equipment.
- date unknown: the on-site contact cannot provide an appointment date for the time being.
- in vacation: the on-site contact is on leave and will reschedule a date.
- refurbishment: the establishment is undergoing construction or is being renovated.
- waiting confirmation: the photographer is waiting for the on-site contact to confirm the appointment.
- waiting next season: the on-site contact asked to schedule the job in a different time of year.
|
No notification sent |
Issue monitored weekly by OCUS |
Call issue |
The Image Creator tried to reach the on-site contact unsuccessfully
Possible reasons include:
- wrong number: the on-site contact did not give a valid phone number.
- no answer: the photographer could not reach the on-site contact by phone.
- not available: the photographer reached someone at the establishment, but not the on-site contact.
|
Email sent to on-site contact
|
Up to 30 days
|
Information request |
The Image Creator requests additional information
Possible reasons include:
- missing contact info: the contact information was not provided.
- missing doc: the Image Creator needs an additional document
- wrong number: the on-site contact did not provide a valid phone number
- wrong address: the on-site contact did not provide a valid address
- wrong email: the on-site contact did not give a valid email address.
|
No notification sent
|
Within 24 hours |
Guidelines clarification request |
The Image Creator requested clarification about the guidelines
Possible reasons include:
- unclear: the photographer is asking for more specific details.
|
No notification sent |
Within 24 hours |
After the assignment
| Blocker |
Description |
Notification |
Estimated timeline
|
|
Reshoot
|
The Image Creator needs to repeat the assignment
Possible reasons include:
- reshoot bad conditions: the first attempt was carried out under unsuitable conditions (e.g. bad weather).
- quantity issue: the Image Creator did not take or provide the minimum number of required images (A quantity issue may also arise if the on-site contact did not follow the requirements).
- quality issue:the images provided do not meet the requirements.
|
Assignment matched to the same Image Creator
|
Depending on Image Creator and on-site contact availability
|
Rename file |
The Image Creator did not rename the files according to the guidelines. |
Notification sent to Image Creator |
Within 24 hours |
Upload issue |
The Image Creator encountered an issue uploading the images on the platform. |
No notification sent |
Up to one week |
Upload open |
The OCUS team asks the Image Creator to provide more images as there is a:
Possible reasons include:
- quantity issue: the Image Creator did not upload enough images.
- quality issue: the Image Creator is asked to upload images that meet the assignment requirements.
|
Notification sent to Image Creator |
Within 24 hours |
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