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When and How Will I Receive My Media

You'll receive an email notification as soon as your media is ready.

Delivery timeframe

  • Photos → within 48 hours after the session

  • Videos → within 2 weeks (depending on complexity)

Format

  • Photos → ZIP download

  • Videos → dedicated link


How to access your media

  1. Log in → go to Orders

  2. Open the Project → access the Collection

  3. Preview, approve, or request changes


Troubleshooting

  • Viewer Status: If your account is set to viewer status, you may not have permission to download photos. Contact your account administrator or the Ocus support team to request a change in your account permissions if necessary.

  • Technical Issues: Ensure you have a stable internet connection. Try accessing the platform using a different browser or device. Clear your browser cache and cookies if the download option is not visible.

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