Delivery timeframe
Photos → within 48 hours after the session
Videos → within 2 weeks (depending on complexity)
Format
Photos → ZIP download
Videos → dedicated link
How to access your media
Log in → go to Orders
Open the Project → access the Collection
Preview, approve, or request changes
Troubleshooting
Viewer Status: If your account is set to viewer status, you may not have permission to download photos. Contact your account administrator or the Ocus support team to request a change in your account permissions if necessary.
Technical Issues: Ensure you have a stable internet connection. Try accessing the platform using a different browser or device. Clear your browser cache and cookies if the download option is not visible.