Before you start
Set up your Just Eat Takeaway account — it must be registered with the same email address as your Ocus account.
When you tap Claim credits for the first time, an activation link is sent to your email — click it to register.
Didn't receive the link? Register directly on Just Eat Takeaway using your Ocus email address.
Already have an account? Log in with the email that matches your Ocus profile.
Just Eat Takeaway operates under different names depending on your country. Find yours below and download the correct app:
Country | App to use |
Ireland | Just Eat |
Italy | Just Eat Italia |
Spain | Just Eat ES |
Switzerland | Just Eat CH |
UK | Just Eat |
Austria | Lieferando.at |
Germany | Lieferando.de |
Belgium | Takeaway.com Belgium |
Netherlands | Thuisbezorgd.nl |
Poland | Pyszne.pl |
Before scheduling, check two things:
Does the Merchant deliver to your home address? If not, you'll need to select pickup and go to the Merchant directly.
Is the Merchant open on your chosen date? Check their opening hours before scheduling — if they're closed that day, pick a different date.
Complete the Project
Schedule within 3 days of claiming the Project — open your Project and select a date and time within 3 days of claiming it. You do not need to contact the Merchant for at-home projects.
Wait for the "Claim credits" button — the button appears starting at 00:00 (midnight) Project time on your shoot day. Open your Project any time that day and the button "Claim credits" will be there.
Claim your credit — tap Claim credits. The credit is added to your Just Eat Takeaway account within seconds.
Open the app for your country — log in with the email that matches your Ocus account. (See the table above if you're unsure which app to use.)
Navigate to the Merchant — use the Merchant link in your Ocus Project description.
Order exactly what's listed — select only the dishes listed in your Project description. No add-ons or substitutions. Your credit only covers these items.
Choose pickup or delivery — both options are covered by your credit. Select whichever works for you.
Place your order — your credit covers food, delivery, and service fees.
Tips are not covered by the credit. Tap Complete purchase.
Order only the dishes listed in your Project description. Using the credit for anything else is considered fraud and may lead to removal from the platform.
Wait for your food — your order will arrive (if delivery) or be ready for pickup.
Check in with a photo (this is the only accepted proof) — open Project details and tap Start the Session. There is no code to enter for At-Home Projects; check-in is done with a photo only.
Food arrived → upload a receipt of your order
Food didn't arrive → Upload a screenshot of the failed order and use the Report a problem option in your Project to submit a voucher issue, selecting the reason that matches your situation so our team can review it.
Take your photos — once you have the food, set up and take your photos.
If the containers are in good condition, they can be used as dishware.
If the containers are stained or damaged, it is better to plate the food into proper dishware.Check out — mark the Session as completed.
Upload your photos — upload your photos to Ocus.
What you need to know
Order only the dishes listed in your Project description.
The credit expires at midnight on the day you claimed it — order as soon as you claim it.
The credit works only at the assigned Merchant.
Once your voucher/credit is claimed, self-drop, rescheduling and cancelling the Session are no longer available.
Rescheduling
Only reschedule if the Merchant is unexpectedly unavailable or closes last-minute, and only before you claim your voucher/credit. To reschedule at-home projects, contact the Support Team through the chat bubble with the new date and time.
Claim your credit again for the new date. Once the voucher/credit is claimed, rescheduling is no longer available — contact Support through the voucher issue report instead.
Troubleshooting
Restaurant is not open in the next three days
You can schedule it for the few days after — the sooner the better!
Button not visible?
Check you're logged into Ocus and viewing the correct Project. The button appears starting at 00:00 (midnight) Project time on your shoot day — it is available any time that day, not tied to your scheduled hour.
Can't find the Merchant in Just Eat Takeaway?
Use the direct link in your Project description instead of searching.
Claimed the credit but can't see it in Just Eat Takeaway?
Log out of Just Eat Takeaway and log back in with the email that matches your Ocus account. Make sure the app is up to date as well.
An item you're supposed to order isn't available?
Skip the unavailable item and continue with the rest of the required order. Do not use the remaining credit to order personal items, substitutes, or unrelated products. Only order the items listed in your Project description.
Is the merchant permanently closed?
Take a screenshot of the failed order/merchant page
Check in with the screenshot as proof
Once checked in, self-drop, rescheduling and cancelling the Session are no longer available. Use the Report a problem option to submit a voucher issue and select Contact support so our team can review your case:
Food didn't arrive, or the merchant is unexpectedly unavailable?
If this happens before you claim your voucher/credit, reschedule the Project via the chat bubble and claim your credit again on the new date.
If your voucher/credit is already claimed, rescheduling and cancelling are no longer available — use the Report a problem option to submit a voucher issue and select Contact support so our team can review your case.
