Check-in opens 30 minutes before the session starts for on-site projects. As a Creator, you'll receive a reminder by text and email.
On-site projects: check-in
The Merchant receives a 6-digit code by text before your arrival. Ask for it when you arrive.
You have the code
Open the Project page → tap "Start the Session"
Enter the code → you're checked in
You don't have the code
Open the Project page → tap "Start the Session" → "I don't have the code"
Upload a photo of the storefront to confirm your presence
You're checked in
There's an issue on the site
Open the Project page → tap "Start the Session" → "I don't have the code"
Upload a photo of the storefront
Report the issue with the location
You can't make it to the session
Open the Project page → tap "Report a Problem" → select your reason
If you agreed to reschedule with the Merchant → tap "Reschedule" → pick the new date
If rescheduling isn't possible → tap "Cancel Session" → you're unassigned
For At-Home projects, once your voucher has been claimed, self-drop, rescheduling and cancelling are no longer possible — if there's an issue with your voucher, report it using the dedicated voucher issue form instead.
After check-in — completing or reporting
Session completed without issue
Tap "Mark Session as completed" → confirm
Upload your photos and leave a review if needed
Photos must be delivered by the end of the day.
Issue on the Merchant side (closed, staff problem)
Tap "Report a Problem"
Reschedule or cancel depending on the situation
You receive the corresponding compensation
If the Merchant refused the shoot (merchant refusal), no compensation action is created for you: the Client is notified to contact their partner directly and takes it from there.
Issue on your side (equipment, personal emergency)
Tap "Report a Problem"
If you agreed to reschedule with the Merchant → tap "Reschedule" → pick a new date
If rescheduling isn't possible → tap "Cancel Session"
Don't abuse this. Late rescheduling or cancellations affect your rating.
If you miss the check-in or check-out
Missing either one puts your compensation at risk and triggers an automatic session cancellation at the end of the day — you will be unassigned, and another Creator can pick up the Project.
Situation | Consequence | What to do |
Forgot to check in | Session cancelled at the end of the day · Rating impacted | Check in later in the day — you'll need the code or a storefront photo. If neither → contact Support |
Forgot to check out | Session cancelled at the end of the day · Rating impacted | Check out later in the day |
Forgot to upload photos | Support notified · Rating impacted | Upload before midnight |
At-home projects: check-in
At-home projects have no on-site Merchant, so check-in works differently.
Steps:
Open the Project page on your shoot day, once check-in opens.
Tap Check-in.
Upload a photo proof: a screenshot of the order on the app, or a photo of the delivered food items.
When check-in opens: automatically at 08:00AM (project timezone) on your session day.
⚠️If you haven't checked in by midnight on your session day, your session will be cancelled, and you'll be unassigned. This impacts your reliability score.
Once your voucher is claimed, self-drop, rescheduling and cancelling are no longer available for this session. If your voucher is expired, invalid, has an insufficient amount, or the restaurant can't be found, report it via the dedicated voucher issue form — I'll make sure it gets resolved for you.