Important — never pay out of pocket
The Just Eat credit covers the cost of your order. Never pay for the order yourself. If the credit isn't working or the amount is incorrect, report the issue before placing any order — we'll put the Project on hold and escalate to Just Eat on our side.
Ocus does not reimburse out-of-pocket payments made during a session.
The credit isn't showing in the Just Eat app
Make sure you tapped "Claim credits" on your Project page — the credit only activates once you tap this button
Open the restaurant page using the link in your Project description — do not search for the restaurant manually in the Just Eat app
Check that you're logged into the correct Just Eat app for your country
Check that your Just Eat account is registered with the same email address as your Ocus account — Just Eat matches by email only
If it's your first Just Eat Project, tapping "Claim credits" sends you an activation email — complete the registration using your Ocus email before ordering
If none of the above applies and the credit still isn't showing → tap "Report a Problem" on your Project page to flag the issue and put the Project on hold. Then contact us via the chat bubble so we can investigate and escalate to Just Eat on our side.
The credit amount is incorrect
The credit amount is set and processed directly by Just Eat. Ocus doesn't control the amount or the calculation.
If the amount displayed doesn't match what you expected → tap "Report a Problem" on your Project page before placing your order. Then contact us via the chat bubble — we'll put the Project on hold and escalate to Just Eat on our side.