Customers

Registrating with OCUS

• How do I register with OCUS?
• What information must I provide in order to register?
• I have registered but have not received confirmation, what should I do?
• I cannot access my account, what should I do?

My customer area

• I cannot log in to my account. What should I do?
• How do I change my password and/or my user name?
• Where can I find my invoices?

Before the photo shoot

• How do I place an order?
• How do I pay for my orders?
• How do I modify my order?
• How do I cancel my order?
• When is an image creator assigned?
• How can I contact the image creator to arrange an appointment?

See all 7 articles

After the photo shoot

• How do I know if an assignment has successfully taken place?
• What are the delivery times?
• How do I receive my photos?
• How do I approve my shots?
• Why and how to score an assignment?
• What are the formats in which photos are delivered ?

See all 9 articles

During the photo shoot

• Under what conditions must the shoot take place?
• What should I do in the event of a problem during the shoot?